LexisNexis® CounselLink® provides a dedicated Customer Support team available to assist both corporate clients and law firms. Trained representatives can answer questions related to passwords, offers, matters, invoices, and more.
You may leave a voicemail at any time, and calls are returned throughout the day. If you prefer, you can also reach the support team by email at ask@lexisnexis.com — messages are monitored and responded to throughout the day.
If one of your invoices fails and you need clarification, send the invoice as an attachment to InvoiceTest@lexisnexis.com. The support team will upload the invoice and help identify and explain any errors.
You can also access Customer Support contact information directly through the Customer Support link located at the bottom of every page in CounselLink.
The contact information is also listed below.
Online Support
Live Operator Phone Support
Level 1: 24/7/364 (closed on Christmas day)
United States: 1-800-600-2282 Press 2, then 1
Email Support
E-mail: ask@lexisnexis.com
Test Invoices: InvoiceTest@lexisnexis.com
Office Address for Correspondence
LexisNexis
Attn: CounselLink Invoices
1801 Varsity Dr
Raleigh, NC 27606
Sending LexisNexis Feedback
A key measure of our success at LexisNexis is how well we understand our customers and translate it into our services. We welcome your feedback and encourage you to tell us about your experience by contacting our CounselLink Experience Program:
Documentation Feedback
LexisNexis has a documentation team that is responsible for providing step-by-step instructions for CounselLink’s features. If you have any suggestions for improvement to the content of these instructions, please contact the team at the following address: