Idea Board

This article covers the following:

• Best Practices
• Adding an Idea
• Finding an Idea
• Viewing Idea Details
• Receiving Notification for Ideas
• Voting for an Idea

The Idea Board allows you to share your ideas for improving LexisNexis® CounselLink® and view ideas submitted by other CounselLink users.

To ensure confidentiality, your user information is masked from other users and will display as “CounselLink User” on the board. You'll see other users' details the same way

The board is accessed by clicking the lightbulb button in the upper right corner of the top toolbar.

Click Continue in the confirmation window, and the page will display.

Best Practices

When adding an idea, follow these steps to produce actionable, high-quality ideas.

1. Start with the problem, not the solution.
   • Clearly describe the problem or need.
   • Share why this problem matters: frequency, severity, impact.
   • Avoid jumping straight to a solution without explaining the root cause.
2.  Provide context.
   • Who is experiencing this? (customer type, internal user, etc.)
   • How often does it happen?
   • What is the current workaround?
   • Is it blocking other functionality or goals?
3. Separate the problem from the proposed solution.
   • If you have a solution in mind, that’s great — just label it as a suggestion.
   • A CounselLink rep may propose alternate solutions.
4.  User clear, specific language.
   • Avoid vague terms like "confusing" or "modernize."
   • Describe what, where, and why the problem exists.
5. Prioritize Objectively.
   • Include relevant data if available (e.g. number of users internally experiencing issue).
   • Mention if the issue has been raised prior to your submission.

Adding an Idea

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You add an idea by clicking Add a new idea.

The Add a new idea page displays. Follow the instructions to fill out the fields.

Existing ideas are searched automatically when new ideas are submitted. When you begin typing a new idea's summary, the existing ideas are examined and any matches are displayed immediately below the text box. This way, if the title already exists and matches your idea, you may add a vote instead of submitting a duplicate one.

Once the details are complete, click Share Idea to submit the idea. When the idea is submitted, it will appear on the board. Votes for it will be in green.

Finding an Idea

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You can locate an existing idea by using any of the following methods:

Text search

You can use the Search Ideas text box, in the upper right corner of the page, to locate a specific idea. The search will return matching results in an idea's title/summary and description.

Tab lists

You can use the tabs at the top of the board to quickly view automatically generated lists of ideas.

The lists are populated based on the following criteria:

• Recent
• Trending
• Popular

Personalized lists

These lists, located on the left side of the board, allow you to view ideas based on your interaction. You can view ideas that you've submitted (My ideas), ideas that you've voted for (My votes), and ideas that you've subscribed to (My subscriptions).

Filters: Status and Category

The search filters allow you to view ideas based on pre-defined statuses or categories. Click any link to view the related ideas.

Viewing Idea Details

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Click any idea in the list to view its full details.

The following information is displayed:

• Voting information, including the number of votes the idea has received
• The date the idea was submitted
• The idea's category
• A large text box for adding your own comment
• All comments and attached files (if any)
• The Subscribe/Unsubscribe button for setting notifications
• Related ideas (if any)

Receiving Notifications for Ideas

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When you create, vote on, or comment on an idea, you become a subscriber to it. Notifications are sent to subscribers to let them know of changes to the idea.

Notifications are sent in any of the following scenarios:

• When the idea is first submitted, to acknowledge that it was received
• When the idea status changes
• When an admin (CounselLink Product Team) adds a comment to the idea
• When another user comments on the idea

You can also manually subscribe to notifications on any idea using the Subscribe button on an idea's details. Notice that the current status of the notification appears directly below the button.

In addition, you can stop notifications for any idea by clicking the Unsubscribe button.

Voting for an Idea

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You can show your support for an idea by voting for it. Simply click the VOTE button next to the idea.

Once clicked, the button turns green and is relabeled as VOTED.

The idea will also appear under the My votes link on the left side of the main page.